Service

Frequently asked questions

Q: What Equipment and Brands can you repair?

• We repair the following makes of commercial glass and dishwashers – Adler, Angelo Po, Aristarco, Ata, Blue Seal, Brema, Chefking, Classeq, Colged, Clenaware, Comenda, Dawson, DC, Dexion, Diamond, DIHR, Electrolux, Elettrobar, Elframo, Fagor, Hilta, Hobart, Hoonved, Hoshizaki, ITV, Jemi, Kreft, Kromo, Lamber Newscan, Luxia, Mach, Maidaid, Mareno, Masterfrost, Meiko, Nelson, Newscan, Omniwash, Project, Rancilio, Sammic, Silanos, Smeg, So-we-bo, Teikos, Univerbar, Whirlpool, Winterhalter & Zanussi. If you dont see you brand here, dont worry, we may still be able to repair it, please contact us with the details, and we will do our best to help.

Q: What areas do you cover?

• We are based in South London and cover all of the London postcodes  (click here to see map) or (click here to see list)

Q: For whom and which type of establishments can you repair equipment?

• Our customers include, cafe’s, public houses, restaurants, hotels, bars and clubs, local authority, catering production kitchens and facilities management companies.

Q: How much will it cost?

• Our call out charge is from £125.00, which includes the first hour. Each hour thereafter is charged at £40.00 (in 30 min increments) We have no hidden costs, i.e. parking or congestion charge.

Q: Does that include parts?

• Any parts required, are not included in the callout charge. If your machine should require a spare part, the engineer will discuss the extra cost with you first.

Q: What if the engineer does not have the parts needed?

• Our engineers do carry many common parts on the van, however, it would be impossible to hold every part in stock. If we find it nessesary to order spares for the repair of your machine, we will advise you of expected leadtime of the part and cost to complete repair, to allow you to decide if you would like us to continue with the repair

Q: What if the machine cannot be repaired?

• The engineer will advise you of the reason, and discuss what options are available to you. In most situations, machines can be repaired, but it is not always cost effective to do this.

Q: How long does it take for an Engineer to attend?

• We aim to be with you within 48 hours from your call, but most times we will attend site within 24 hours.

Q: How can I pay?

• Payment for initial callout must be made to the office at the time of booking, by credit or debit card or bacs. You will receive a VAT invoice through the post within a few days. Any additional work that is agreed upon should be paid by the same method.

London Postcodes covered: 

• EC area:

  EC1A EC1M EC1N EC1P EC1R EC1V EC1Y : Barbican, Clerkenwell, Finsbury
  EC2A EC2M EC2N EC2P EC2R EC2V EC2Y : Moorgate, Liverpool Street
  EC3A EC3M EC3N EC3P EC3R EC3V : Aldgate, Monument, Tower Hill
  EC4A EC4M EC4N EC4P EC4R EC4V EC4Y : Fleet Street, St Paul’s

• WC area:

  WC1A WC1B WC1E WC1H WC1N WC1R WC1V WC1X: Bloomsbury, Gray’s Inn
  WC2A WC2B WC2E WC2H WC2N WC2R: Covent Garden, Holborn, Strand

• E area:

  E1: Mile End, Stepney, Whitechapel
  E2: Bethnal Green, Shoreditch
  E3: Bow, Bromley-by-Bow
  E4: Chingford, Highams Park
  E5: Clapton
  E6: East Ham
  E7: Forest Gate, Upton Park
  E8: Hackney, Dalston
  E9: Hackney, Homerton
  E10: Leyton
  E11: Leytonstone
  E12: Manor Park
  E13: Plaistow
  E14: Isle of Dogs, Millwall, Poplar
  E15: Stratford, West Ham
  E16: Canning Town, North Woolwich
  E17: Walthamstow
  E18: South Woodford

• N area:

  N1: Barnsbury, Canonbury, Islington
  N2: East Finchley
  N3: Finchley Central
  N4: Finsbury Park, Manor House
  N5: Highbury
  N6: Highgate
  N7: Holloway
  N8: Crouch End, Hornsey
  N9: Upper Edmonton
  N10: Muswell Hill
  N11: Friern Barnet, New Southgate
  N12: North Finchley, Woodside Park
  N13: Palmers Green
  N14: Southgate
  N15: Seven Sisters
  N16: Stamford Hill, Stoke Newington
  N17: Tottenham
  N18: Upper Edmonton
  N19: Archway, Tufnell Park
  N20: Totteridge, Whetstone
  N21: Winchmore Hill
  N22: Alexandra Palace, Wood Green

• NW area:

  NW1: Camden Town, Regent’s Park
  NW2: Cricklewood, Neasden
  NW3: Hampstead, Swiss Cottage
  NW4: Brent Cross, Hendon
  NW5: Kentish Town
  NW6: Kilburn, Queens Park, West Hampstead
  NW7: Mill Hill
  NW8: St John’s Wood
  NW9: Colindale, Kinsbury
  NW10: Harlesden, Kensal Green, Willesden
  NW11: Golders Green, Hampstead Garden Suburb

• SE area:

  SE1: Bermondsey, Borough, Southwark, Waterloo
  SE2: Abbey Wood
  SE3: Blackheath, Westcombe Park
  SE4: Brockley, Crofton Park, Honor Oak Park
  SE5: Camberwell
  SE6: Bellingham, Catford, Hither Green
  SE7: Charlton
  SE8: Deptford
  SE9: Eltham, Mottingham
  SE10: Greenwich
  SE11: Lambeth
  SE12: Grove Park, Lee
  SE13: Hither Green, Lewisham
  SE14: New Cross, New Cross Gate
  SE15: Nunhead, Peckham
  SE16: Rotherhithe, South Bermondsey, Surrey Docks
  SE17: Elephant & Castle, Walworth
  SE18: Plumstead, Woolwich
  SE19: Crystal Palace, Upper Norwood
  SE20: Anerley, Penge
  SE21: Dulwich
  SE22: East Dulwich
  SE23: Forest Hill
  SE24: Herne Hill
  SE25: South Norwood
  SE26: Sydenham
  SE27: Tulse Hill, West Norwood
  SE28: Thamesmead

• SW area:

  SW1: Belgravia, Pimlico, Westminster
  SW2: Brixton, Streatham Hill
  SW3: Brompton, Chelsea
  SW4: Clapham
  SW5: Earl’s Court
  SW6: Fulham, Parson’s Green
  SW7: South Kensington
  SW8: Nine Elms, South Lambeth
  SW9: Brixton, Stockwell
  SW10: West Brompton, World’s End
  SW11: Battersea, Clapham Junction
  SW12: Balham
  SW13: Barnes, Castelnau
  SW14: East Sheen, Mortlake
  SW15: Putney, Roehampton
  SW16: Norbury, Streatham
  SW17: Tooting
  SW18: Earlsfield, Wandsworth
  SW19: Merton, Wimbledon
  SW20: Raynes Park, South Wimbledon

• W area:

  W1: Marylebone, Mayfair, Soho
  W2: Bayswater, Paddington
  W3: Acton
  W4: Chiswick
  W5: Ealing
  W6: Hammersmith
  W7: Hanwell
  W8: Kensington
  W9: Maida Vale, Warwick Avenue
  W10: Ladbroke Grove, North Kensington
  W11: Holland Park, Notting Hill
  W12: Shepherd’s Bush
  W13: West Ealing
  W14: West Kensington