Service

Frequently asked questions

Q: What Equipment and Brands can you repair?

  • We repair the following makes of commercial glass and dishwashers – Adler, Angelo Po, Aristarco, Ata, Blue Seal, Brema, Chefking, Classeq, Colged, Clenaware, Comenda, Dawson, DC, Dexion, Diamond, DIHR, Electrolux, Elettrobar, Elframo, Fagor, Hilta, Hobart, Hoonved, Hoshizaki, ITV, Jemi, Kreft, Kromo, Lamber Newscan, Luxia, Mach, Maidaid, Mareno, Masterfrost, Meiko, Nelson, Newscan, Omniwash, Project, Rancilio, Sammic, Silanos, Smeg, So-we-bo, Teikos, Univerbar, Whirlpool, Winterhalter & Zanussi. If you dont see you brand here, dont worry, we may still be able to repair it, please contact us with the details, and we will do our best to help.

Q: What areas do you cover?

Q: For whom and which type of establishments can you repair equipment?

  • Our customers include, cafe’s, public houses, restaurants, hotels, bars and clubs, local authority, catering production kitchens and facilities management companies.

Q: How much will it cost?

  • Our call out charge is from £125.00, which includes the first hour. Each hour thereafter is charged at £40.00 (in 30 min increments) We have no hidden costs, i.e. parking or congestion charge.

Q: Does that include parts?

  • Any parts required, are not included in the callout charge. If your machine should require a spare part, the engineer will discuss the extra cost with you first.

Q: What if the engineer does not have the parts needed?

  • Our engineers do carry many common parts on the van, however, it would be impossible to hold every part in stock. If we find it nessesary to order spares for the repair of your machine, we will advise you of expected leadtime of the part and cost to complete repair, to allow you to decide if you would like us to continue with the repair

Q: What if the machine cannot be repaired?

  • The engineer will advise you of the reason, and discuss what options are available to you. In most situations, machines can be repaired, but it is not always cost effective to do this.

Q: How long does it take for an Engineer to attend?

  • We aim to be with you within 48 hours from your call, but most times we will attend site within 24 hours.

Q: How can I pay?

  • Payment for initial callout must be made to the office at the time of booking, by credit or debit card or bacs. You will receive a VAT invoice through the post within a few days. Any additional work that is agreed upon should be paid by the same method.

London Postcodes covered: 

  • EC area:

    EC1A EC1M EC1N EC1P EC1R EC1V EC1Y : Barbican, Clerkenwell, Finsbury
    EC2A EC2M EC2N EC2P EC2R EC2V EC2Y : Moorgate, Liverpool Street
    EC3A EC3M EC3N EC3P EC3R EC3V : Aldgate, Monument, Tower Hill
    EC4A EC4M EC4N EC4P EC4R EC4V EC4Y : Fleet Street, St Paul’s

  • WC area:

    WC1A WC1B WC1E WC1H WC1N WC1R WC1V WC1X: Bloomsbury, Gray’s Inn
    WC2A WC2B WC2E WC2H WC2N WC2R: Covent Garden, Holborn, Strand

  • E area:

    E1: Mile End, Stepney, Whitechapel
    E2: Bethnal Green, Shoreditch
    E3: Bow, Bromley-by-Bow
    E4: Chingford, Highams Park
    E5: Clapton
    E6: East Ham
    E7: Forest Gate, Upton Park
    E8: Hackney, Dalston
    E9: Hackney, Homerton
    E10: Leyton
    E11: Leytonstone
    E12: Manor Park
    E13: Plaistow
    E14: Isle of Dogs, Millwall, Poplar
    E15: Stratford, West Ham
    E16: Canning Town, North Woolwich
    E17: Walthamstow
    E18: South Woodford

  • N area:

    N1: Barnsbury, Canonbury, Islington
    N2: East Finchley
    N3: Finchley Central
    N4: Finsbury Park, Manor House
    N5: Highbury
    N6: Highgate
    N7: Holloway
    N8: Crouch End, Hornsey
    N9: Upper Edmonton
    N10: Muswell Hill
    N11: Friern Barnet, New Southgate
    N12: North Finchley, Woodside Park
    N13: Palmers Green
    N14: Southgate
    N15: Seven Sisters
    N16: Stamford Hill, Stoke Newington
    N17: Tottenham
    N18: Upper Edmonton
    N19: Archway, Tufnell Park
    N20: Totteridge, Whetstone
    N21: Winchmore Hill
    N22: Alexandra Palace, Wood Green

  • NW area:

    NW1: Camden Town, Regent’s Park
    NW2: Cricklewood, Neasden
    NW3: Hampstead, Swiss Cottage
    NW4: Brent Cross, Hendon
    NW5: Kentish Town
    NW6: Kilburn, Queens Park, West Hampstead
    NW7: Mill Hill
    NW8: St John’s Wood
    NW9: Colindale, Kinsbury
    NW10: Harlesden, Kensal Green, Willesden
    NW11: Golders Green, Hampstead Garden Suburb

  • SE area:

    SE1: Bermondsey, Borough, Southwark, Waterloo
    SE2: Abbey Wood
    SE3: Blackheath, Westcombe Park
    SE4: Brockley, Crofton Park, Honor Oak Park
    SE5: Camberwell
    SE6: Bellingham, Catford, Hither Green
    SE7: Charlton
    SE8: Deptford
    SE9: Eltham, Mottingham
    SE10: Greenwich
    SE11: Lambeth
    SE12: Grove Park, Lee
    SE13: Hither Green, Lewisham
    SE14: New Cross, New Cross Gate
    SE15: Nunhead, Peckham
    SE16: Rotherhithe, South Bermondsey, Surrey Docks
    SE17: Elephant & Castle, Walworth
    SE18: Plumstead, Woolwich
    SE19: Crystal Palace, Upper Norwood
    SE20: Anerley, Penge
    SE21: Dulwich
    SE22: East Dulwich
    SE23: Forest Hill
    SE24: Herne Hill
    SE25: South Norwood
    SE26: Sydenham
    SE27: Tulse Hill, West Norwood
    SE28: Thamesmead

  • SW area:

    SW1: Belgravia, Pimlico, Westminster
    SW2: Brixton, Streatham Hill
    SW3: Brompton, Chelsea
    SW4: Clapham
    SW5: Earl’s Court
    SW6: Fulham, Parson’s Green
    SW7: South Kensington
    SW8: Nine Elms, South Lambeth
    SW9: Brixton, Stockwell
    SW10: West Brompton, World’s End
    SW11: Battersea, Clapham Junction
    SW12: Balham
    SW13: Barnes, Castelnau
    SW14: East Sheen, Mortlake
    SW15: Putney, Roehampton
    SW16: Norbury, Streatham
    SW17: Tooting
    SW18: Earlsfield, Wandsworth
    SW19: Merton, Wimbledon
    SW20: Raynes Park, South Wimbledon

  • W area:

    W1: Marylebone, Mayfair, Soho
    W2: Bayswater, Paddington
    W3: Acton
    W4: Chiswick
    W5: Ealing
    W6: Hammersmith
    W7: Hanwell
    W8: Kensington
    W9: Maida Vale, Warwick Avenue
    W10: Ladbroke Grove, North Kensington
    W11: Holland Park, Notting Hill
    W12: Shepherd’s Bush
    W13: West Ealing
    W14: West Kensington